Frequently Asked Questions

Everything you need to know about your Baxter beauty journey.

Are Baxter products cruelty-free and vegan?

Yes, all Baxter products are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.

What is your return policy for opened skincare?

We offer a 30-day satisfaction guarantee. If a product doesn't agree with your skin, you can return it within 30 days of purchase for a full refund or store credit.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Afterpay.

Are your beauty tools covered by a warranty?

Yes, all Baxter electronic beauty tools come with a one-year limited warranty against manufacturing defects from the date of purchase.